T-Mobile is switching some customers to pricier plans. How to opt out of the price increase.
If you’re a T-Mobile customer, take a close look at your phone bill.
The cell phone carrier is running a test in which it automatically switches some customers to more expensive rate plans unless they opt out.
"We haven’t kicked it off yet, this would be a small-scale test where we reach out to a small subset of customers who are on older rate plans to let them know they have the opportunity to move to newer, better plans with more features and more value," T-Mobile said in a statement to USA TODAY.
The rate hike affects some customers on older unlimited plans such as T-Mobile One, Simple/Select Choice, Magenta and Magenta 55 Plus. Those customers will be migrated to Go5G.
The new plans increase the cost per line by $10 (or $5 a line with auto pay). Go5G plans start at $75 a month per phone line including taxes and fees.
"Eligible customers would hear from us when this starts," T-Mobile said. "No customer accounts will be changed until then."
How to opt out of the T-Mobile rate hike
Customers can choose to stay on their current or similar plan if they prefer, T-Mobile said. If you want to opt out, call T-Mobile customer service.
T-Mobile markets itself as a customer-friendly “Un-carrier” but, with its 2020 takeover of Sprint, it has led a wave of consolidation that has left consumers with fewer choices.
T-Mobile-Sprint mergerWill you pay more for your cellular plan?
The carrier – now the country’s second largest of three nationwide cell phone networks – pledged not to raise rates on plans for three years to win regulatory approval for the Sprint takeover.
Rivals AT&T and Verizon raised rates on older plans last year.
Disclaimer: The copyright of this article belongs to the original author. Reposting this article is solely for the purpose of information dissemination and does not constitute any investment advice. If there is any infringement, please contact us immediately. We will make corrections or deletions as necessary. Thank you.
