Websites of all Singapore public hospitals, polyclinics and healthcare groups down

SINGAPORE — The websites of major public hospitals, polyclinics and healthcare clusters in Singapore could not be accessed on Wednesday morning (Nov 1) after they crashed at about 11.30am.

A check at about 2.30pm found that the websites were still down.

Users were unable to access the websites of Singapore General, Tan Tock Seng, National University, Changi General, and KK Women’s and Children’s hospitals.

The official sites of Sengkang General, Khoo Teck Puat and Ng Teng Fong hospitals and the Institute of Mental Health were also down.

Attempts to access the portals were met with a message saying data was not loaded.

The websites of all three public healthcare clusters were also inaccessible.

Singapore has three healthcare clusters that manage all public hospitals and polyclinics.

Singapore Health Services, better known as SingHealth, runs the hospitals and polyclinics in the east while the National University Health System runs those in the west, and the National Healthcare Group runs those in the central region.

The HealthHub website and private hospital websites in Singapore, however, appeared unaffected.

In a Facebook post on Wednesday, national healthcare IT provider Synapxe said all online services were unavailable, including websites, e-mails, and the NUHS hotline.

Public hospitals and clinics could still access patient records, it added. The post did not say what caused the crash.

The Synapxe website itself was down before coming back online at about 2.30pm.

The Straits Times has contacted Synapxe, hospitals, healthcare groups and the Infocomm Media Development Authority for more information.

This is a developing story.

ALSO READ: PayLah! down for some users, days after DBS banking services were disrupted

This article was first published in The Straits Times. Permission required for reproduction.

Disclaimer: The copyright of this article belongs to the original author. Reposting this article is solely for the purpose of information dissemination and does not constitute any investment advice. If there is any infringement, please contact us immediately. We will make corrections or deletions as necessary. Thank you.